Manager, Application Systems
Link to apply: https://careers-chaptershealth.icims.com/jobs/1683/manager%2c-application-systems/job
As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. We'll help you navigate your individual experience – empowering you with more choices, education and guidance for these important chapters of life.
The Application Systems Manager provides technical and managerial leadership in the overall management of current and planned application systems and services. This position ensures continuity and alignment of the Company's business and clinical application services’ plans with strategic plans and operational needs. The Manager participates in architecting the Company's application systems infrastructure and in the development of guidelines, procedures, and standards.
The Manager oversees the business and clinical analyst teams and coordinates consistent support of applications. The Manager leads or participates in the resolution of highly complex issues regarding applications and interfaces; coordinating system-wide testing and implementation of software releases, assisting in the development of strategies for training, and tools for all business and clinical applications across the Organization while promoting standardization, utilization, optimization and use of best practices in business and clinical applications.
The Manager of Application Systems requires subject matter knowledge across all applications used by stakeholders. This position must stay abreast of latest application support developments to ensure service levels proactively meet or exceed requirements and service level agreements with key stakeholders and vendors.
This position requires strong people management skills, personal drive, and the ability to see strategy through to execution.
• Bachelor’s degree required, preferably in Information Systems or a related field; an advanced degree in Information Systems, Business, Planning, or related field is a plus
• Minimum five (5) years of experience in applications support
• Minimum three (3) years’ managerial experience including budgeting and change management
• Experience in team leadership and direct supervision
• A thorough knowledge and understanding of current and emerging business and clinical applications technology
• Mature understanding of clinical application support processes and workflow
• Knowledge a